c44game Privacy Policy

c44game ("we", "us", "our") operates the online gaming and sports betting platform accessible at c44game.net. c44game is Pakistan's premier destination for cricket betting, live casino, slots, and e-sports markets — all conducted in PKR and supported by local payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

For the purposes of this Privacy Policy, c44game acts as the data controller in respect of all personal data collected from users of the c44game platform. This means that c44game determines the purposes for which, and the means by which, your personal data is processed.

This Privacy Policy applies to all users who access c44game, including registered account holders, verified players, and unregistered visitors browsing the site. It covers all data processing activities carried out by c44game in connection with the platform, regardless of the device used to access it.

By creating a c44game account or continuing to use the platform after this policy's effective date, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should cease using the platform and contact our support team to close your account.

c44game collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and in certain cases from regulated third-party identity verification and payment processing services. The categories of data we collect are set out below.

c44game uses personal data collected from users for the following clearly defined purposes. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your explicit consent or establishing a new legal basis.

• Account Creation and Management: To register your account, verify your identity, maintain your account profile, and provide you with access to the full range of c44game gaming services.
• Identity Verification (KYC): To comply with our anti-money laundering (AML) and responsible gaming obligations, we are required to verify the identity and age of all users prior to processing withdrawals. Your CNIC and supporting documents are used solely for this purpose.
• Processing Transactions: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records in accordance with applicable regulatory requirements.
• Delivering Gaming Services: To operate the cricket betting, live casino, slots, and e-sports markets on the c44game platform, record game outcomes, settle bets, and apply bonuses and promotions to your account.
• Customer Support: To respond to your queries, complaints, and live chat requests; to maintain records of your support interactions for quality assurance and dispute resolution purposes.
• Responsible Gaming: To implement and enforce responsible gaming tools you have activated — including deposit limits, loss limits, session reminders, and self-exclusion — and to monitor for signs of problematic gambling behaviour as required by our responsible gaming commitments.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other forms of platform abuse. Technical data and gameplay patterns are used to identify anomalous behaviour.
• Regulatory Compliance: To meet our obligations under applicable gaming regulations, AML laws, and data protection requirements, including the retention of records for the periods mandated by law.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the c44game platform, enhancing the user experience, and developing new features and products.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, PSL season specials, and other marketing communications via email or in-platform messages. You can withdraw this consent at any time via your account settings or by contacting support.

Every data processing activity carried out by c44game rests on one of the following legal bases. Where multiple bases could apply, we rely on the most appropriate one for the specific processing activity in question.

• Contractual Necessity: Processing that is required to perform our contract with you — i.e., to provide the gaming services you have registered to use. This covers account management, transaction processing, and the delivery of betting and casino services.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including AML obligations, age verification requirements, record-keeping mandates, and responses to requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing that is necessary for the legitimate interests of c44game, provided those interests are not overridden by your rights. This covers fraud detection, platform security, and anonymised analytics for service improvement.
• Consent: Processing based on your freely given, specific, and informed consent. This applies primarily to marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing conducted before withdrawal.

c44game does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Your data may be shared with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual data protection safeguards:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the financial information necessary to process your deposits and withdrawals. These processors are bound by their own regulatory obligations and privacy frameworks under Pakistani financial law.
• Identity Verification Providers: Where required for KYC compliance, c44game may share identity document data with regulated third-party identity verification services. These providers operate under strict contractual data processing agreements with c44game.
• Gaming Software Providers: To deliver live casino, slot, and e-sports products, certain technical data (such as session identifiers and game results) may be shared with our licensed game content providers. These providers do not receive your identity or financial data.
• Regulatory and Law Enforcement Authorities: c44game will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, a valid legal order, or in connection with the investigation of suspected criminal activity such as money laundering or fraud.
• Professional Advisors: Legal counsel, auditors, and compliance consultants may access limited personal data strictly in the context of providing professional advice to c44game. All such advisors are bound by confidentiality obligations.

c44game uses cookies and similar tracking technologies to operate the platform, personalise your experience, maintain session security, and analyse aggregate usage patterns. A cookie is a small text file placed on your device by a website when you visit it.

The cookies used by c44game fall into the following categories:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your responsible gaming settings, and enable secure transaction processing. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred language settings and display options — to provide a more personalised experience on return visits.
• Analytics Cookies: These collect anonymised data about how users interact with c44game — which pages are visited most, how long sessions last, and where users navigate within the platform. This data is used solely to improve the c44game platform and is never linked back to individual user identities.
• Security Cookies: These assist in fraud detection and account protection by identifying unusual login behaviour or access patterns that may indicate unauthorised account access.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies — particularly strictly necessary cookies — may prevent you from accessing core c44game features. c44game does not use third-party advertising or retargeting cookies.

c44game takes the security of your personal data seriously. We have implemented a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• Encryption in Transit: All data transmitted between your browser or app and c44game's servers is protected using 256-bit SSL/TLS encryption. The padlock icon in your browser confirms that your connection is secure.
• Encryption at Rest: Sensitive personal data — including identity documents, financial records, and authentication credentials — is encrypted at rest in c44game's secure database infrastructure.
• Access Controls: Access to personal data within c44game's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and are bound by confidentiality obligations.
• Two-Factor Authentication: c44game offers two-factor authentication (2FA) for all registered accounts. We strongly recommend all Pakistani users enable 2FA to protect their accounts from unauthorised access.
• Penetration Testing: c44game's technical infrastructure is subject to regular independent security testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights, c44game will notify affected users and relevant regulatory authorities in accordance with applicable legal requirements and within legally prescribed timeframes.

c44game retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted or anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregate statistical and analytical purposes.

As a c44game user, you have the following rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting c44game support via live chat or by emailing our support address. We aim to respond to all data rights requests within five (5) business days.

To exercise any of the above rights, please contact c44game support via live chat (available 24/7) or submit a written request to [email protected]. We may ask you to verify your identity before processing your request to ensure the security of your data.

c44game employs age verification procedures as part of the registration and KYC process to prevent under-age access to the platform. Where a user's age cannot be satisfactorily verified, access to the platform will be suspended until verification is completed. c44game has a zero-tolerance policy toward underage gambling and cooperates fully with any investigation into underage access to the platform.

Parents and guardians who are concerned about a minor's access to online gambling sites are encouraged to use parental control software and to contact c44game if they have any concerns related to our platform specifically.

c44game's primary data infrastructure is designed to serve Pakistani users. However, certain service providers — including gaming software providers and identity verification services — may operate servers located outside Pakistan. Where your personal data is transferred to a country outside Pakistan, c44game ensures that appropriate safeguards are in place to protect your data to at least the standard required under applicable data protection law.

Safeguards used for international transfers include:

• Written data processing agreements incorporating internationally recognised standard contractual clauses for data protection.
• Transfers only to service providers in countries or regions with data protection frameworks deemed adequate by relevant regulatory bodies.
• Contractual obligations requiring overseas processors to implement security standards equivalent to those applied by c44game itself.

If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact c44game support. We are happy to provide additional detail on request.

c44game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered users via email or through a prominent in-platform notification prior to the changes taking effect.

The "Effective Date" at the top of this page will be updated each time the policy is revised. We encourage you to review this Privacy Policy periodically to stay informed about how c44game is protecting your personal data. Your continued use of the c44game platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms.

If any proposed change to this Privacy Policy would require your fresh consent — for example, a new category of data processing based on consent — we will seek that consent separately and will not assume it from your continued use of the platform alone.

If you have any questions, concerns, or requests relating to this Privacy Policy or c44game's data processing practices, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly through the c44game platform. Average response time is 3–5 minutes.
• Email: [email protected] — please include "Privacy Policy Query" in your subject line. We aim to respond within five (5) business days.

c44game takes all privacy complaints seriously. Upon receiving a complaint, we will acknowledge receipt within two (2) business days, conduct a thorough investigation, and provide a substantive response within ten (10) business days. Where additional time is required due to the complexity of the matter, we will inform you of the expected resolution timeline.

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority or gaming regulatory body in the jurisdiction applicable to your situation.